RETURNS POLICY
At ModelWears, we strive to provide you with the best online shopping experience and ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we are here to assist you through the process. Please read our Returns Policy carefully to understand your options and any requirements.
1. Eligibility for Returns:
- We accept returns for cloth patches within 07 days from the date of delivery.
- The item must be unused, unwashed, and in the same condition as when you received it.
- All original tags, labels, and packaging must be intact.
2. Non-Returnable Items:
- We do not accept returns on items that are marked as non-returnable or final sale.
- Custom-made or personalized patches cannot be returned unless they are defective or damaged.
3. Return Process:
- To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us through our Contact Us page or by emailing [customer support email].
- Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories, and affix the RA number on the package.
- Ship the package back to us using a reliable and trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the item is defective or damaged.
- Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
- If the return is approved, we will process the refund or exchange as per your request.
4. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow for up to 03 business days for the refund to reflect in your account, depending on your payment provider.
5. Exchanges:
- If you would like to exchange an item for a different size or design, please follow the return process mentioned above.
- Once we receive the returned item, we will process the exchange and ship the new item to you. Any price difference between the exchanged items may be charged or refunded accordingly.
6. Defective or Damaged Items:
- In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately.
- We may require photographic evidence or a detailed description of the defect or damage for our records.
- We will provide instructions for returning the item, and a replacement will be shipped to you free of charge.
7. Return Exceptions:
- We reserve the right to refuse a return if the item does not meet our return policy criteria or if it has been damaged due to misuse or negligence.
- Returns received after the specified timeframe may be subject to a restocking fee.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience at ModelWears is nothing short of exceptional.
Note: This Returns Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.
1. Eligibility for Returns:
- We accept returns for cloth patches within 07 days from the date of delivery.
- The item must be unused, unwashed, and in the same condition as when you received it.
- All original tags, labels, and packaging must be intact.
2. Non-Returnable Items:
- We do not accept returns on items that are marked as non-returnable or final sale.
- Custom-made or personalized patches cannot be returned unless they are defective or damaged.
3. Return Process:
- To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us through our Contact Us page or by emailing [customer support email].
- Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories, and affix the RA number on the package.
- Ship the package back to us using a reliable and trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the item is defective or damaged.
- Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
- If the return is approved, we will process the refund or exchange as per your request.
4. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow for up to 03 business days for the refund to reflect in your account, depending on your payment provider.
5. Exchanges:
- If you would like to exchange an item for a different size or design, please follow the return process mentioned above.
- Once we receive the returned item, we will process the exchange and ship the new item to you. Any price difference between the exchanged items may be charged or refunded accordingly.
6. Defective or Damaged Items:
- In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately.
- We may require photographic evidence or a detailed description of the defect or damage for our records.
- We will provide instructions for returning the item, and a replacement will be shipped to you free of charge.
7. Return Exceptions:
- We reserve the right to refuse a return if the item does not meet our return policy criteria or if it has been damaged due to misuse or negligence.
- Returns received after the specified timeframe may be subject to a restocking fee.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience at ModelWears is nothing short of exceptional.
Note: This Returns Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.